365ace Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 365ace ("we", "us", "the platform"). By accessing or using the 365ace website, mobile application, or any related service, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply to all users of 365ace, including registered players, visitors browsing the platform, and anyone who interacts with any part of the 365ace service. If you are using 365ace on behalf of another person, you confirm that you have the authority to bind that person to these Terms.

Your continued use of 365ace following any update to these Terms constitutes your acceptance of the revised Terms. 365ace recommends that you review this page regularly to stay informed of any changes.

To register and play on 365ace, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. 365ace does not permit minors to register or play under any circumstances.
• You must be accessing 365ace from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to ensure that your use of 365ace complies with the laws applicable in your location.
• You must not be on any self-exclusion list or have been previously banned from 365ace.
• You must be acting on your own behalf and not as an agent for any third party.

365ace reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, 365ace may suspend or permanently close your account and withhold any pending withdrawals pending investigation.

To access the full range of 365ace services, you must register an account. When registering, you agree to provide accurate, complete, and up-to-date information. Providing false information during registration is a violation of these Terms and may result in immediate account closure.

Each person is permitted to hold one 365ace account only. If 365ace detects that a player holds multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — all associated accounts will be closed and any balances may be forfeited.

You are responsible for maintaining the confidentiality of your 365ace login credentials. Do not share your password with anyone. 365ace will never ask for your password via email, live chat, or any other channel. If you suspect that your account has been accessed without your authorisation, contact 365ace support immediately.

365ace reserves the right to close any account that has been inactive for a period of 12 consecutive months. Prior to closure, 365ace will attempt to notify the account holder via the registered email address.

365ace accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳10. There is no maximum deposit limit, though 365ace may apply limits at its discretion for security or compliance reasons.

Deposits are credited to your 365ace account balance as soon as the transaction is confirmed by the payment provider. In most cases this is near-instant, but processing times may vary depending on the payment method and network conditions.

• All funds deposited into your 365ace account must come from a payment method registered in your own name.
• 365ace does not accept deposits from third parties. If a deposit is found to originate from a payment method not belonging to the account holder, the deposit may be reversed and the account suspended.
• 365ace does not charge fees on deposits, but your payment provider may apply their own transaction fees.
• Deposits made in error cannot always be reversed. Contact 365ace support as soon as possible if you believe a deposit was made incorrectly.

365ace uses secure, encrypted payment processing for all transactions. Your payment details are never stored on 365ace servers in an unencrypted format.

You may request a withdrawal of your available balance at any time, subject to the conditions outlined in these Terms. Withdrawals are processed to the same payment method used for your most recent deposit, unless otherwise agreed with 365ace support.

The minimum withdrawal amount is ৳100. Withdrawal requests are typically processed within 24 hours, though in some cases verification requirements may extend this timeline.

• Before your first withdrawal, 365ace may require you to complete identity verification (KYC). This may include submitting a copy of a government-issued ID and proof of your payment method.
• Withdrawals will only be approved once all applicable wagering requirements on bonus funds have been met.
• 365ace reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity or a breach of these Terms.
• Withdrawal requests cannot be cancelled once they have been approved and submitted for processing.

365ace offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus conditions outlined here.

• Bonuses are credited to your 365ace account as bonus funds, which are separate from your real-money balance until wagering requirements are met.
• Each promotion has a stated wagering requirement — for example, a 20x wagering requirement means the bonus amount must be wagered 20 times before any winnings derived from it can be withdrawn.
• Bonuses are valid for a limited time. If the wagering requirement is not met within the stated validity period, the bonus and any associated winnings will be forfeited.
• 365ace bonuses are intended for personal use only. Sharing bonus codes or attempting to claim the same bonus multiple times using different accounts is prohibited.
• 365ace reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
• In the event of a dispute regarding a bonus, the decision of 365ace is final.

Players who are found to be abusing the 365ace bonus system — including but not limited to creating multiple accounts, using VPNs to circumvent geographic restrictions, or placing low-risk bets to meet wagering requirements — will have their bonuses cancelled and may have their accounts closed.

All games available on 365ace are governed by their individual game rules, which are accessible within each game. In the event of a conflict between individual game rules and these Terms, these Terms take precedence.

365ace uses certified Random Number Generator (RNG) technology for all applicable games. The RNG is independently audited to ensure that game outcomes are genuinely random and not influenced by 365ace or any third party.

• Bets placed on 365ace are final once confirmed. 365ace does not accept requests to cancel or reverse confirmed bets except in cases of a verified technical error.
• In the event of a technical malfunction during a game, 365ace reserves the right to void the affected round and return the bet amount to the player's account.
• If a game is interrupted due to a disconnection on the player's side, the outcome of the round will be determined by the game server and will stand as the final result.
• 365ace publishes Return to Player (RTP) figures for all games. These figures represent the theoretical long-term return and do not guarantee any specific outcome in any individual session.

The following activities are strictly prohibited on 365ace. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to interact with 365ace games or systems in a way not intended for human players.
• Colluding with other players to gain an unfair advantage in any game on 365ace.
• Exploiting software bugs, glitches, or errors. Any player who discovers a bug must report it to 365ace support immediately and must not exploit it.
• Using a VPN, proxy, or other tool to disguise your location or circumvent geographic restrictions on 365ace.
• Engaging in any form of money laundering or using 365ace to process funds derived from illegal activity.
• Harassing, threatening, or abusing other players or 365ace staff via any communication channel.
• Registering more than one account on 365ace, regardless of the reason.

365ace monitors all accounts and transactions for signs of prohibited conduct. If suspicious activity is detected, 365ace may freeze the account and conduct an investigation before taking further action.

365ace is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options.

If you feel that your gaming is becoming a problem, 365ace encourages you to use these tools and to seek support. You can access responsible gaming settings from your account dashboard at any time, or contact 365ace support for assistance.

Self-exclusion requests are processed immediately. Once a self-exclusion is in place, 365ace will make every reasonable effort to ensure that the excluded player cannot access their account or receive marketing communications during the exclusion period.

365ace collects and processes personal data in accordance with its Privacy Policy. By using 365ace, you consent to the collection and use of your data as described in the Privacy Policy.

365ace will never sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to provide the 365ace service.

You have the right to request access to the personal data 365ace holds about you, and to request correction or deletion of that data, subject to legal and regulatory retention requirements. To exercise these rights, contact 365ace support.

365ace provides its platform on an "as is" basis. While 365ace makes every effort to ensure that the platform is available and functioning correctly at all times, 365ace does not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, 365ace shall not be liable for:

• Any loss of funds resulting from a player's own error, including incorrect bet placement or failure to meet wagering requirements.
• Any indirect, incidental, or consequential loss arising from the use of or inability to use the 365ace platform.
• Any loss resulting from unauthorised access to a player's account due to the player's failure to maintain the security of their login credentials.
• Any interruption to service caused by factors outside 365ace's reasonable control, including internet outages, payment provider downtime, or force majeure events.

Nothing in these Terms limits 365ace's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

You may close your 365ace account at any time by contacting support. Upon closure, any remaining real-money balance will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding investigations.

365ace reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached any provision of these Terms.
• A player has provided false or misleading information during registration or verification.
• Suspicious or fraudulent activity has been detected on the account.
• A player has been found to be under 18 years of age.
• Continued operation of the account poses a legal or regulatory risk to 365ace.

In cases of account closure due to a breach of these Terms, 365ace reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

365ace reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, 365ace will make reasonable efforts to notify registered players via email or an in-platform notification. However, it is your responsibility to check this page periodically and stay informed of the current Terms.

Your continued use of 365ace after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using 365ace and contact support to close your account.

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the 365ace support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly from your 365ace account dashboard — the fastest way to get a response.
• Email: [email protected] — for non-urgent queries or formal correspondence.

365ace aims to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during normal operating conditions.